IT-processes such as Asset-, Incident-, Problem-, Change- and Configuration Management need smooth integrations between service providers and different IT-systems to be effective. This requires a platform that easily creates end-to-end integrations between different applications and platforms. The ARSXLink is that platform.
ARSXLink was developed for automatic, transaction based, exchanges between AR Systems and a third party system.
ARSXLink makes process-changes possible which are not supported by conventional methods (eg. DSO) or without generating high costs.
ARSXLink offers integration with any XML-compatible third party system or SAP R/3.
  | Administration of ARSXLink in an AR System application |
| Graphical field mapping through the AR System application |
| XML structure is fully customizable |
| Flexible configuration makes a merge between multiple systems possible |
| Send- and receive- support of complex XML-streams |
| Automatic responses upon success or failure |
| Integration with any AR System form |
| Double transaction-security with the transport media and ARSXLink acknowledgements. |
| Monitoring of incoming and outgoing transactions |
| User defined names for menu items and field values through the a look-up table |
| Dynamic access to ARS with customizable requests (Select, Create, Update and Merge), depending on the XML-structure (m:n request possible) |
| Use of default values and/or system variables |
| Adhoc-reporting and query visualization |
| Support for the AR system user access model |
| Attachment support (Base64 and Hex) |
